To ensure there are no misunderstandings and that everyone enjoys their stay, we ask all guests to read and comply with the following house rules.
By making a booking, you and all members of your party are deemed to have accepted these rules.
1. Booking & Guest Registration
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Only the guests included in the reservation may stay overnight.
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The lead guest must be at least 25 years old.
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Government-issued ID for all guests will be required before check-in.
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Subletting or transferring the booking is prohibited.
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Any additional guests require prior written approval.
2. Cancellation Policy
- Deposits are non-refundable.
- The balance payment is due 60 days before arrival.
- If the balance is not paid by the due date, the booking may be cancelled and the deposit forfeited.
- Once the balance payment has been made, all payments are non-refundable.
- We strongly recommend that guests obtain suitable travel insurance to cover cancellation, travel disruption, illness, medical emergencies, or any other circumstance that may affect their travel plans.
- Any refund offered outside these terms shall be entirely at the owner's discretion.
- Where cancelled dates are successfully re-let, the owner may, at their sole discretion, refund all or part of the payments received from the replacement booking, less any costs incurred, discounts applied, commissions, transaction fees, or other losses arising from the cancellation.
3. Maximum Occupancy
- Maximum occupancy: 4 persons.
- Occupancy limits must be respected at all times.
- The property is licensed as a tourist accommodation and guests agree to comply with all occupancy limits and community regulations applicable to the licence.
- Exceeding the maximum occupancy constitutes a breach of the booking agreement and tourist licence conditions and will result in immediate termination of the stay without refund. Local authorities and Guardia Civil may be notified where required.
4. Check-In & Check-Out
- Check-in: After 16:00.
- Check-out: Before 11:00.
- Early check-in and late check-out are subject to availability and prior approval.
- Failure to depart on time may result in additional charges.
- Guests must follow all departure instructions provided before check-out.
5. No Parties or Events
- Parties, events, celebrations, stag/hen groups, and gatherings are prohibited.
- Commercial activities, filming, and photo shoots require written permission.
- Excessive noise, disruptive behaviour, or nuisance to neighbours is not permitted. Repeated complaints regarding excessive noise, nuisance, or antisocial behaviour may result in the stay being terminated without refund and local authorities being contacted where appropriate.
6. Quiet Hours
- Quiet hours: 22:00–08:00.
- Music and outdoor noise must be kept to a minimum during quiet hours.
- Guests must respect neighbours and local community standards.
7. Visitors
- Day visitors must be approved in advance.
- Unregistered overnight guests are not permitted.
- Visitors must comply with all house rules.
8. Smoking & Vaping
- Smoking and vaping are prohibited inside the property.
- Smoking and vaping are only permitted on the terrace.
- Evidence of smoking or vaping indoors will result in additional cleaning, deodorisation and remediation charges of between €300 and €600, depending on the extent of the contamination and the work required to remove smoke odours and restore the apartment to a smoke-free condition. This includes, but is not limited to, odours, cigarette or cigar smoke residue, vaping residue, ash, burns, or evidence of smoking-related activity within the apartment.
9. Pets
10. Property Care
- Guests must treat the property and furnishings with reasonable care.
- Furniture must not be moved between rooms without permission.
- Indoor furnishings should not be used outdoors.
- Guests should report maintenance issues promptly.
- Any accidental damage should be reported immediately.
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11. Damages & Breakages
- Guests are responsible for any damage beyond normal wear and tear.
- Missing items, damaged items, lost keys, or replacement of security devices may incur charges.
- Damage claims may be supported by photographs, invoices, and replacement costs.
12. Security & Safety
- Doors and windows must be secured whenever leaving the property.
- Guests are advised to store valuables in the safe.
- Guests must not tamper with smoke alarms, fire extinguishers, or safety equipment.
- Candles, fireworks, and open flames are prohibited.
- Emergency exits must remain unobstructed.
- Illegal activities are strictly prohibited.
13. Swimming Pool
- Use at your own risk.
- Children must be supervised at all times.
- No glass containers in pool areas.
- Follow all posted safety instructions.
- Pool opening dates, hours, maintenance schedules and temporary closures are controlled by the community management company and are outside our control.
- Issues with the pool are dealt with by the building management company. Any problems please let us know immediately so we can contact the company to resolve. Service times are outside of our control.
- Pool equipment settings must not be altered.
14. Balcony, Terrace & Outdoor Areas
- Do not throw objects from balconies.
- Outdoor areas must be used responsibly.
- No loud conversations on balconies after 22:00
- Outdoor furniture cushions should be protected from rain where possible.
15. Parking
- Parking is only permitted in designated spaces.
- Guests must comply with local parking regulations.
- The owner is not responsible for vehicle damage or theft.
16. Waste & Recycling
- Guests should use the correct recycling and waste bins. Opposite the complex there are recycling bins for Glass, Paper/cardboard, and plastic. Everything else into the general bin.
- Rubbish should not be left outside the property.
- Food should not be left exposed to attract pests.
17. Utilities & Energy Use
- Please switch off lights and fans when not required.
- Air conditioning should not be left running when the apartment is unoccupied.
- Doors and windows should remain closed when air conditioning is operating.
- Guests should switch off air conditioning when leaving the property for extended periods.
18. Internet & Technology
- Internet access is provided as a convenience. We try to provide the best WiFi in terms of coverage throughout the apartment, on the terrace and by the pool. We use a highly supported router operating system which we regularly update to keep our guests' data as secure as reasonably possible.
- Illegal downloading, hacking, or unlawful online activity is prohibited.
- The owner is not liable for service interruptions beyond their control.
19. Lost Property
- Items left behind will be held for 365 days where practical.
- Return shipping costs are the guest's responsibility.
20. Surveillance & Security Devices
- We take guest privacy extremely seriously.
- A Ring doorbell camera is installed outside the apartment entrance for security and guest access purposes.
- Two Ring cameras are installed within the apartment for security purposes when the property is unoccupied. Before every guest arrival, privacy covers are fitted which physically disable both video and audio recording. These cameras remain disabled throughout the guest's stay.
- No internal camera is operational during any guest stay. In addition, voice-assistant functionality has been disabled wherever possible. The Apple TV Siri remote microphone is disabled in software, FireStick remote microphones have been physically removed, and the Sonos speakers provided do not contain microphones.
- Guests must not tamper with security equipment.
21. Compliance With Local Laws / Building rules
- Guests must comply with all local laws, community regulations, and building community (comunidad) rules. Comunidad rules are displayed on apartment entrance door.
- Illegal substances and unlawful conduct are strictly prohibited.
- Any fines, penalties, charges, or costs incurred as a result of guest misconduct or breach of these rules may be recovered from the lead guest.
- No use of communal facilities except those specifically authorised
- Breaches may result in immediate termination of the stay.
22.Keys, Access & Lockouts
- Guests are responsible for keys, fobs, and access devices provided.
- Lost keys or fobs may incur replacement charges.
- Lockout assistance outside normal hours, which is unable to be resolved remotely (smart lock), may incur a call-out fee.
If you encounter any issues with the apartment or the complex during your stay, please let us know as soon as possible so that we have the opportunity to resolve them promptly.
We genuinely want you to have a wonderful stay with us. If something is not right, please tell us while you are here and we will do our best to make it right. Once your stay has ended, our ability to resolve issues is naturally much more limited.